When you want to pay a merchant, we will display instructions on how to send funds directly to this merchant, and monitor the blockchain for your transaction.

After a valid payment is detected, we will notify the merchant so they can take any necessary actions on their end.

All payments facilitated by Coinbase Commerce are fully decentralized and peer-to-peer. This means that the cryptocurrency goes directly from your wallet to a wallet that is only accessible by the merchant.
-At no point in this flow does anyone except the merchant, including Coinbase, have access to these funds.

If you would like a refund, please contact the Bonc directly.

All transactions made with cryptocurrency are direct peer-to-peer payments from the customer to the merchant. This means that once a payment is sent, there is no way for Coinbase to reverse the transaction or reclaim funds on your behalf. As a result we are unable to resolve any payment disputes as the transactions are secured by the blockchain and are irreversible.

If a customer sends a currency to an address associated with another currency during checkout (ie BSV sent to a BCH address, or SAI sent to a DAI address), our system will not detect the payment and the merchant will not be able to access those funds from the Commerce Dashboard.

To help with tracking payments and status updates, Coinbase generates an 8 character alphanumeric order code for each charge. There are two locations where this code can be found:
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- In the commerce.coinbase.com URL you visit while making a payment
- On the receipt after a payment has been successfully processed

To view your receipt, please visit commerce.coinbase.com/receipts/:CODE, where :CODE is replaced with your 8 character order code.